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Any product to be returned to PRP for warranty inspection
must have prior authorization from our sales department.
The product must be shipped to PRP freight prepaid. When
the product is received, it will be analyzed by PRPs
technical support personnel. Final disposition will be made
in accordance with PRPs limited warranty.
Products deemed to be defective and returned within the 1
year warranty time period will receive either full credit
or be replaced. No credit shall be issued for incomplete product.
If it is determined that the cause of the failure was not
due to a defect in material or workmanship, no credit will
be issued. PRP will return the product to the customer, at
the customers expense, unless specifically requested
by the customer in advance, that the product be destroyed.
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